PackRat

Support

Need a hand with PackRat? Here's how to reach us and where to find answers.

Contact us

Email

For any question, bug report, or feedback, email [email protected]. We aim to reply within two business days.

What to include

To help us resolve things on the first reply, please tell us:

  • What you were trying to do, and what happened instead
  • Where it happened — the iOS app, the web app, or a connector
  • The email address on your PackRat account
  • A screenshot, if the problem is something you can see

Connectors

PackRat works inside Claude and ChatGPT, so you can plan trips, build packing lists, and search gear without leaving the conversation.

  • Connector setup and documentation — how to connect, what it can do, and the tools it exposes
  • Connecting requires a free PackRat account. If sign-in fails, first confirm the email and password work in the app itself, then email us.
  • A connector only ever reads and writes your own PackRat data plus the public gear catalog. Nothing is shared with other users.

Common questions

I forgot my password

Use Forgot password on the sign-in screen to get a reset link. If it doesn't arrive, check your spam folder before contacting us.

My packs aren't syncing

PackRat saves changes locally first and syncs when you're back online. Confirm you have a connection and that you're signed in to the same account on both devices. If a pack is still missing after that, email us and we'll investigate.

Weather looks wrong or missing

Forecasts cover the near term, so dates far in the future won't return a forecast. For a trip months out, expect seasonal guidance rather than a daily forecast.

A gear item is wrong or missing

The catalog is large and sourced from manufacturers and retailers, so specs can drift. Email us the product name and what's incorrect and we'll get it fixed.

Account and privacy